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Authmatech
Customer journey recovery

Recover lost customers before they disappear.

When customer onboarding breaks, businesses usually lose visibility — and lose revenue. Authmatech Stuck+ helps identify and reconnect with customers who became stuck during registration or verification journeys, so the customers who almost made it through still do.

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Built for: Any team running an onboarding or verification journey — and any business that cannot afford to lose customers to a typo, a wrong number, or a stalled flow.

+9 ptsSaved conversionacross recovered journeys
99.8%Customer reachon identified recovery paths
~minutesTime to reconnectafter journey stalls
1Recovery analytics viewacross every journey
Why teams choose it

What Stuck+ gives you, in plain terms.

The wins your team and customers feel from day one — in simple, everyday terms.

Recover abandoned onboarding flows

When a customer tries multiple times and still cannot complete signup, you usually lose them. Stuck+ opens a path back.

Reconnect with stalled customers

Identify the real customer contact path behind the journey that failed — and reach out before the moment is gone.

Reduce customer drop-off

A wrong number, a mistyped detail, a stale registration record — none of those need to be the end of the journey.

Increase conversion rates

Every recovered journey is revenue you had already paid to acquire. Stuck+ converts almost-customers into customers.

What's inside

What makes Stuck+ work.

The features behind the result — ready for real-world use from day one.

Identifies the real contact path

When a customer's entered details do not match, Stuck+ helps surface the most likely correct contact identity — so reconnection is possible.

Reconnect across channels

Reach the stalled customer where they actually are — verified mobile, alternate contact, or a brand-friendly outreach moment.

Recovery analytics

See every stalled journey, every recovery attempt, every conversion outcome. Optimize what works, drop what doesn't.

One contract with Authmatech

Stuck+ is billed alongside the rest of the Authmatech platform. One ledger, one dashboard, one invoice.

Where it fits

Where Stuck+ helps most.

See how teams in each industry put it to work — and what they get out of it.

Financial Services

Open accounts in seconds and keep every transaction trusted, from onboarding to payout.

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E-commerce & Retail

Increase checkouts and reduce drop-offs with smart, invisible authentication that stops fraud.

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Travel & Hospitality

Deliver seamless bookings and protect loyalty accounts at every step of the journey.

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Digital Platforms

Grow your community with more real signups and fewer fake accounts.

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Marketing & Advertising

Turn anonymous traffic into known, trusted customers and grow revenue from the visitors you already have.

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FAQ

Common questions about Stuck+.

Straight answers from our solutions team. If yours isn't here, we'll reply within one business day.

Stuck+ activates whenever background verification through Authmatech Verify cannot complete on its own — typically because the customer is on a VPN or a connection where the identity isn't recognized at the moment of attempt. Instead of leaving the customer blocked, Stuck+ surfaces an UNLOCK button so they can submit their mobile number manually and continue the journey.

Stuck+ is an add-on to Authmatech Verify, designed specifically to handle the cases where background verification can't complete. It's billed alongside the rest of the Authmatech platform — one ledger, one dashboard, one invoice — but enabled per integration as you need it. Most Verify customers turn Stuck+ on from day one to eliminate the edge-case abandonment that automatic verification alone can leave on the table.

When a customer submits their number through the Stuck+ unlock, Authmatech still confirms their identity before the journey continues. The customer types their number once; identity is confirmed to the same trusted standard as automatic verification. No OTPs, no shared secrets, no security downgrade.
Customer journey recovery

Catch every customer who almost made it.

Share where today's onboarding journeys break. We will design a Stuck+ recovery plan that fits — and prove the conversion recovery with your data.

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  1. Step 01Registration
  2. Step 02Journey interrupted
  3. Step 03Reconnect
  4. Step 04Recovered customer